Commonquestions

We build the software your operation runs on and keep it running. We make custom software, automations, integrations between the tools you already use and applied AI where it earns its place. Before any of that, we work out the problem with you.

Small and mid-sized companies in the United States and Chile, many of them law firms, accounting and tax firms, sports and wellness stores, and food businesses. What they share is an operation that outgrew its spreadsheets, and tools that don’t talk to each other.

Within one business day of your email.

It’s a free 30-minute meeting. You tell us how your company works and what keeps getting in the way, even if all you know so far is that something is off. We don’t look at your clients’ data in this meeting, so if you want to show us a system, use test records.

If it makes sense to keep going, at the end we ask for your company’s legal details, such as its legal name and who will sign, so we can prepare the documents for the diagnosis.

Nothing is needed for the first meeting. If you’d rather have the confidentiality agreement before it, just ask.

To start the diagnosis we send you four documents to sign at once through DocuSeal.

• The confidentiality agreement.
• A master agreement with the rules for the whole relationship (payments, ownership, liability and how it ends).
• An addendum on how your clients’ data is handled.
• The order for the diagnosis, with its price.

When you go ahead with the implementation, it gets its own order. In the usual case you sign twice in total.

No. Many companies that write to us know where it hurts and still don’t know the cause. The diagnosis is there to find it, and it happens before anyone talks about which software to use.

Yes. The first meeting is free, and the diagnosis is the first paid piece of work. It has a fixed price that depends on the size of your company, from USD 1,500, and it’s paid up front, so we invoice it when you sign and start once we receive payment.

If you sign the implementation within 30 days of receiving our proposal, the full price of the diagnosis comes off the implementation. Either way, what the diagnosis produces is yours, and you can use it with any provider. Once the work has started, the diagnosis isn’t refunded.

The diagnosis takes two to three weeks from the moment we receive payment and have access, depending on the size of your company. During that time we interview the people involved, watch how the work actually gets done and review the tools they use, read-only wherever we can.

Then, in a review meeting, we hand you three documents.

• The diagnosis, which shows where your processes break, where information gets lost or typed twice and which tasks get opened and never closed.
• The requirements document, which says what should be built and what result it should produce.
• The proposal, which sets out the scope, milestones, price and timeline of the implementation.

All three are yours, even if you don’t continue with us.

Our rates are public. An hour of software engineering costs USD 150, and an hour of day-to-day IT support costs USD 70. We use those same rates to price projects.

We price the implementation at the end of the diagnosis, because the hours it takes depend on what the diagnosis finds. The proposal sets out scope, milestones, a closed price and an estimated timeline, and nothing gets built until you sign it.

The diagnosis credit comes off the closed price when it applies. You pay 50% when you sign and the rest by milestone, as each one is delivered and you accept it. If the scope changes along the way, we put the change and what it does to price and timeline in writing, and start on it once you sign. Software licenses and hosting are contracted in your company’s name and you pay them directly, so they’re never part of our price.

Less complex requests and support are billed by the hour, only for the time worked. Meetings are never billed.

The proposal sets a timeline for each milestone, so we can give you real dates only after the diagnosis. As a rough guide, a fix or a single automation takes from a few days to a few weeks, and a platform built from scratch takes months. Longer projects are split into milestones, so your team starts using working pieces while we build the next one.

In the United States we invoice in US dollars from WHYDOTCO LLC, payable by wire or ACH within 15 days, and we can send our W-9 with the first invoice. In Chile we quote and invoice in Chilean pesos from Dotco Limitada, with VAT added to the net price, and we issue the electronic invoice through the SII once your transfer arrives.

The diagnosis is invoiced when you sign it, the implementation by milestone, hourly work once a month and maintenance plans before each period.

Yes. The confidentiality agreement is part of the first documents you sign, before the diagnosis starts, and it stays in force for as long as we work together. Nothing you share goes into an AI tool or an outside service without your written permission, and we don’t open any system with your clients’ data until the data addendum is signed too.

You do, once the order that produced it is fully paid. That covers the documents, configurations and custom code we make for you. The tools and components we already had, and reuse from project to project, stay ours, and you get a permanent license to use them inside your company as part of what we built. What the diagnosis produces is yours as soon as it’s paid, and you can take it to any provider.

Only what each task needs, and only after the data addendum is signed. Each of us works with an individual account protected by two-step login, under your control, and you can suspend it at any time. When the work ends, we remove our access within two business days.

In accounts registered to your company, where you keep owner-level control. If your company is in the United States, the data stays in data centers in that country. We don’t keep your data on our own servers or devices beyond what a task you approved needs.

If there’s ever an incident, we tell you within 48 hours, and you decide who else gets told. When the work ends, we return what we hold and delete it within 30 days, with written confirmation.

You have five business days to review each delivery and tell us if anything doesn’t match what we agreed. We then fix it and deliver again. After you accept it, for 30 days we correct at no cost anything that falls short of the agreement. From there we can keep looking after it under a maintenance plan, or work by the hour when you need us.

Yes. Each plan is quoted for your business, based on its requirements and its infrastructure, and what it includes and how fast we respond are written into that quote. A plan renews monthly, quarterly or yearly and is invoiced before each period starts. You can pause or end it at the end of any period by telling us before we issue the next period’s invoice.

Anything outside the plan is billed by the hour, only for the time worked. Software engineering, which is anything that touches code, is USD 150 an hour. Day-to-day IT support, such as accounts and access, Microsoft 365, Outlook or Zoom, is USD 70 an hour.

Yes. Most of our work is connecting the tools you already use, such as your CRM, your accounting system or your online store, instead of replacing them.

When the work ends, we hand over the admin credentials, the configuration and the documentation of what we built, so your team or another provider can take it from there.